Languages: German (native) & EnglishPosition Summary:MoGi Group (TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?We're currently looking to expand our vibrant team of top-class player support agents for potential upcoming projects from our leading gaming companies clients.Position responsibilities:Processing questions and problems from users through a ticketing systemAnswering queries on blogs and forums as well as social media channelsGetting familiarized with the games so you can advise playersGetting creative in finding solutions to technical problems and bugsEncouraging user loyalty by providing an outstanding serviceContributing to studio-wide community strategiesSupporting the community managers with ad-hoc tasksEssential skills and experience required:Experience in Translation, Communication, Customer Service or similarStrong written and verbal communication skills in EnglishNative level of German (knowledge of additional languages is a plus)Availability to work weekend shiftsPassion for gaming and ideally experience working in the gaming industryBasic knowledge of social media from both user and professional points of viewKeen to work in an international environmentExcellent organizational skills, ability to multitask and adapt to changing prioritiesGood knowledge of MS OfficeExcellent interpersonal skillsAbility to work independently with minimal supervision as well as part of a wider teamStrong analytical, troubleshooting, problem-solving and decision-making abilitiesCritical thinking skills to be able readily offer clients and players innovative solutionsWe offer:An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projectsThe chance to work closely with a team of like-minded people in a fast-paced, multicultural environmentValuable and transferable work experience in the games industryOngoing training and professional self-improvement opportunitiesTransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.In order to apply, please submit your CV in EnglishBy applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting
