Employee Services Advisor - Hr Advisor And Benefits

**Employee Services Advisor - HR Advisor and Benefits****Who We Are****What You Will Do**:Employee Services Advisor role supports with managing employee queries and administration for **support of HR processes and routines with a focus on benefits in Portuguese and Spanish** languages for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records.**Key Responsibilities**:- Manage employee queries received through Workday Help and employee data change transactions into Workday HCM- Manage recruitment and post recruitment employee activities- Meet SLA's around Timeliness and Quality- Has good communication skills to be able to respond to employees' queries through tickets, chats- Create and SOP and detailed FAQ's around the AS-IS and To-BE benefits process- Follow compliance and quality guidelines to ensure correct information is provided for all queries.- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process- Escalate high priority cases for immediate intervention**Preferred experience**:- Experience in SPE roles- Workday HRM experience- Experience and sound understanding of the Talent Acquisition, HR processes with experience in managing employee queries and transactions.- Passion for delivering great employee experience.- Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.- Strong problem-solving skills, ability to manage conflict and attention to detail- Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction- Fluent in Spanish**Why Cognizant?**- A career in one of the largest and fastest growing IT services providers worldwide.- Ongoing support and funding with training and development plans.- A highly competitive benefits and salary package.- Opportunity to work for leading global companies.**Employee Status **:Full Time Employee**Shift **:Day Job**Travel **:No**Job Posting **:Apr 01 2024**About Cognizant