Job Details Deskside Technician Job Description The IT Technicianis responsible for providing desktop support to end-users including 2nd Level Application and Technical Support to End Users onsite at Amsterdam Office location.The IT Services Technicianis responsible for resolving all end-user IT incidents/ requests related to end user devices and software including ticket management with SLA parameters. Provide hardware support at client sites including Desktop / Laptop / Network / Printer / End User DevicesProvide end user software support for Windows and Apple Mac Operating Systems, MS Office Packages and business applicationsConfigure peripheral equipment (e.g. printers, scanners, PDA all data enabled devices)Install and configure hardware for end usersConfigure and install software onto end user devices Provide VIP support to client's executive membersRespond to Incidents and Requests assigned via the ITSM ToolEnsure Ticket updates are current and end users informed of progressTroubleshoot software and hardware related incidents and requestsPerform application troubleshooting and support as per incidents and requestsPerform weekly - monthly automated tasksWork with vendors and internal resources to facilitate resolution of incidents and requestsCommunicate effectively with relevant Stakeholders including team members and ManagementLiaise with end users to effectively reach resolution on incidents and requests Job Requirements 3 - 5 Years within an IT Desktop Support environmentProficient in speaking Dutch and English languagesNice to have certifications: MCSE, AppleMac Certification, Relevant IT diploma, ITIL V4 Foundation.Punctual, Team Player, Attention to detail, Display a high level of service excellence.Assertiveness to be displayed and confident person.What's next:The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on , and where we regularly post insights from our colleagues.
