Customer Support Specialist

Hi from Snov.Io, the product company of Ukrainian origin ??Snov.Io is a rapidly expanding IT company with roots in Ukraine, but a global reach with international offices in China and Brazil. Our company specializes in developing innovative solutions for B2B cold sales, and we are seeking talent to join our team and help drive our continued growth.At Snov.Io, we believe in fostering a supportive and collaborative environment where each team member can reach their full potential and contribute to the success of the company ??Right now we're searching for a Customer Care Specialist located in Florianópolis or a nearby area to join our team.The vacancy for a Customer Care Specialist is a position that requires a candidate with a high level of proficiency in English and skills in working with online chatsYour main responsibilities will include:Offer help to platform users and potential customersResolve product or service issuesFollow up to ensure resolution of customer situationsCommunicate with technical teamsCollaborate closely with our Marketing, Sales, CS, and internal stakeholders teamsCheck resolution of problems and follow up with clients by chat and email mainlyCreating and testing bugs to be forwarded to the technical areaQualifications:Service mindset the ability to empathize, put yourself in other people's shoes, and communicate clearly and directly with customers as with internal team membersWillingness to go the extra mile to help customersAnalytical profile for technical conversationsHands-on profile, to also act independentlyAbility to manage multiple simultaneous processesAbility to work in an agile and fluid environmentAvailability to work alternate shifts (also evening shifts)English B2What we offer:Remote work20 days of Annual Leave10 days of Sick leaveWe cover up to 60% of courses for your professional developmentOpportunities for self-development, professional and personal growthFriendly and supportive staff and management After your second month with Snovio, you'll start receiving a $50 healthcare benefit.For your birthday, enjoy an $80 gift of your choice. Just let us know your preference, and we'll take care of the deliveryAfter your first day, let us know your favorite pizza choice. Dinner is on us!We want you to stay with Snov.Io for years and we want to build something really big together. #beasnovian ??