Customer Support/Kyc Analyst

**A role for anyone located in **Rio de Janeiro (Brazil)****Role Overview****About Uncapped**Founded in 2019 and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. We provide lending volumes of between $100k and $10m without credit checks, personal guarantees, warrants, equity, or compounding interest - and make money by charging a low flat fee that is paid back from future sales revenue. Uncapped has raised $120 million from investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.**About the Services Team****What you will do ??**- Ensure Uncapped is providing world-class support to the customer during every part of their lifetime as a customer- Resolve customer issues in a great speed, keeping backlog inexistent- Onboarding customers based on our internal policies and procedures- Perform enhanced due diligence reviews on business customers and their owners- Generate and maintain appropriate case documentation- Escalate any issues or complex cases and ensure their resolution- Other ad-hoc business due diligence-related tasks**Requirements**:**Who you are**- Previous experience in a fintech or fast pace environment is a must- Experience in customer support or account executive roles- Experience with Hubspot CRM- Experience in processing KYC and EDD cases for UK/EU commercial lending or banking customers- Bachelor's level degree or professional qualification- Good oral and written communication skills required- Fluency in verbal and written English. A second language - Polish, Spanish, Dutch or German will be considered an advantage- Good Research Skills- Ability to work independently and in a team environment- Ability to work in a fast-paced environment and meet deadlines- Attention to detail and ability to multitask- Experience using JIRA and SQL is a plus**Benefits****What we offer**We're a fast-growing startup with huge goals. So everyone does their best work, and we provide the benefits our team really wants. We're continually adding to this list as new people join - here are some of the things you can expect:- A competitive compensation plan- Flexible working: Remote-first processes for ultimate flexibility- Unlimited time off to relax and see the world- A personal growth fund that helps you to become your best- Weekly recognition and awards that celebrate all the wins, both big and small- Annual retreat abroad to hang out with your team on a paid staff trip- A workspace just for you, with £350/€400/$450 to optimise your home office