Customer Support Engineer I

If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack. About CloudWalk: We are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup. We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack! The Role: You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs. What You'll Be Doing:Engage with customers through chats, emails, and calls, offering stellar support and solutions.Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.Provide alternative solutions, aiming to retain and delight our customers and clients.Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.What You'll Need to Succeed:Exceptional communication skills, adept in various interactions.A keen desire to create outstanding customer experiences.Analytical prowess and logical problem-solving skills.A sense of ownership, treating each situation with responsibility and dedication.Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.Fluency in Portuguese.Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.Basic knowledge of SQL.Nice To Have:Familiarity with programming languages, particularly Ruby || PythonPassion for technology, especially tools like ChatGPT, and how they can transform customer experiences.What We Offer:A chance to grow and learn in a supportive, dynamic environment.A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.
As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.
Diversity and Inclusion We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.

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