Customer Service Representative

Croda International plc is a British speciality chemicals company based at Snaith in the East Riding of Yorkshire, United Kingdom. Croda is a specialty chemical manufacturer who, through the imaginative and practical use of science, creates ingredients and technologies that improve people’s lives by enhancing everyday products. We are the name behind the high-performance ingredients in some of the biggest, most successful brands in the world, creating products that are relied on by industries and consumers worldwide.

Customer Service Representative Responsibilities and Duties

Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.

Research, prioritize and resolve customer issues in timely and accurate fashion.

Maintain documentation of customer inquiries and responses for future reference.

Direct or route customer calls to appropriate personnel for assistance.

Handle dissatisfied customers in a polite and professional fashion.

Track and follow-up all customer requests in a timely manner.

Maintain broad knowledge of all company products, services and promotions.

Identify and implement new process plan to improve customer support service.

Manage large volume of customer calls in friendly and courtesy manner.

Provide outstanding and exceptional customer service.

Greet and address customers in a friendly and respectful way.

Maintain procedures and processes for first level problem determination.

Work with product and sales teams to address and resolve customer issues efficiently.