We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.About IntellectIntellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being deliveredRole & ResponsibilitiesResponding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family membersProviding a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniquesAssessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group servicesMaintaining accurate and detailed call reports on key issues and referrals actionedComplying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)Supporting in the development of appropriate crisis management plans to support callers in crisisMake a quick in-the-moment decision on how to move forward if the responder is not sure how to proceedEnsuring smooth and diligent handover process to next shift personnelDedicating entire shift to intellect tasks and responsibilities onlyConducting risk assessments, including lethality assessment for suicide casesRequirements1 - 3 years of experience in helplines, either in a paid or voluntary capacityCan effectively communicate in their native languageExperience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) andAbility to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk casePlus Points if you:have a background in mental health or emergency servicesCompleted training in Crisis Intervention or Suicide Preventioncan effectively communicate in more than 1 languagemaintain professional indemnity insurance
