The Clinical Application Physicist will provide clinical support and training to customers in hospitals and cancer centers in the CALA region.Major Responsibilities/Functions: Effectively deliver independent onsite and remote educational training on the use of Sun Nuclear products Complete all pre-work and effectively communicate the training plan to the customer. Document promptly all the activities related to each field service task in CRM (SalesForce), including but not limited to emails, phone calls, signed acceptance installation and/or training form by the customer. Assist in the development of training materials including but not limited to Power Point presentation, syllabus, and user documentation/instructions. Interface with customers to resolve cases and assist in troubleshooting escalated issues in a timely manner. Identify customer needs and determines internal resources needed for resolution. Create Knowledge base articles on processes and troubleshooting steps to help the team if similar issues are encountered in the field. Follow up with customers to assist with the clinical implementation of the Sun Nuclear products. Attend conferences and trade shows as needed. Perform other related duties as assigned or requested occasionally. Specialized Requirements: Master's in medical physics or related field preferred Technical training/education/support experience in a professional or academic environment is desired. Excellent written and verbal communication skills. (English, Spanish and Portuguese) Strong presentation skills, ability to communicate effectively to a group via phone/face-to-face. Strong technical aptitude, experience of web-based applications, comfortable with learning new technologies and industry standards Strong analytical, math, physics skills, including data collection, problem solving, and the ability to resolve complex technical issues independently. Self-motivated, organized and detail oriented, and possess strong time management skills. Able to manage many work streams simultaneously. Willingness to travel Driver's License required.
