Business Analyst

Job Description Details: Stefanini Group?is looking for a Service Delivery Analyst for a globally recognized company! Job Requirements Details: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Bachelor's degree in business, technology or related discipline. - 3-5 years Project Management experience. Managing and executing multiple projects at once is desired - 3- 5 years as a Business and/or Business Systems Analyst - Demonstrated experience with business processes and prior use of a project management system; Azure DevOps experience a plus- Experience with IT service management and IT service delivery activities is desired. Experience with managing ServiceNow is a plus. - Prior experience in a software or technology Organization; higher education or academic technology experience a strong plus - Experience with SharePoint, MS PowerPoint, Excel, and Word required - Experience supporting projects of medium levels of complexity - Experience working in an environment which follows a structured development process - Excellent oral and written communication skills. Must be able to explain complex technical issues in a way that non-technical people can understand. Must be able to explain customer needs and priorities in a way that technical people can understand.- Ability to work with both technical and non-technical team members