Analista De Infraestrutura Pleno

.Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Responsibilities:Provide technical support ensuring high availability for customer platforms, and when necessary; Respond promptly and correctly to customer requests, registering and solving according to technical procedures; Create and keepup-to-date technical procedures; Keep up to date, reading operational procedures, participating in meetings, training, certifications and others; Promote the dissemination and homogenization of knowledge through training, workshops and others; Keep the knowledge base up to date: Follow up the revision and update of the operational procedures (documents), searching for new solutions, analyzing the processes and proposing improvements; Addressing service requests quickly and efficiently, ensuring customer satisfaction; Interact with other solvers for resolution, treatment and follow-up of requests by the Client; Prepare documents and proposals, make presentations to users and clients; Look after the company image, keeping information confidential; Identify activities that should be automated and write or propose tools to automate them; Perform system analysis and tuning.Qualifications:Graduate degree: Computer Science, Computer Engineering, System Analysis and other ones correlated; Experience withserver support; English and spanish Intermediate (For technical call and conferences); Technical knowledgeAdvanced in IT; Computational architecture; Windows Administration; Linux Administration; Vmware Administration; Storage Administration; O365 Administration; Computer Networking and IT Security; Debugging e Troubleshooting; Cloud Computing;Log analysis; Az-900 Certification.Desirable expertiseDocker and Kubernetes; AZ-104 Certification; DevOps and Infra as a Code