Experience in Finance, specially Accounts Receivable (order to cash), Treasury and Customer Service environment 1- Excellent partnership, business and customer support and negotiations;- Demonstrated Excel skills (pivot tables, VLOOKUP, HLOOKUP, filters, basic functions, tables) with ability to work with large datasets- Experience using Tableau or other BI tools. Develop financial and operational reports- Proactivity, excellent communication (speak and written);- Fluency in English and SpanishAmazon's Finance Operations organization is seeking an Accounts Receivable (AR) specialist that will work directly with customers to assure cash collection, addressing outstanding payment and billing questions. This position will lead efforts to dive deep into customer data, invent and simplify process, provide an excellent customer service and business support, aligned to global policies and interacting with different geographies. Process lead. This role is based in São Paulo.Key job responsibilities- Review accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate actions;- Determine reason for delinquency, work cooperatively with customers and according to collection policies to resolve it;- Thoroughly and accurately document all collection efforts for each assigned account in the appropriated tool and all reports;- Go deep into invoice and billing discrepancies to ensure timely, accurate receivables according to due dates;- Provide timely follow-up on payment arrangements and drive actions to reduce DSO;- Track Progress against monthly forecasted goals;- Be attentive and follow up Customer's Credit and Financial Health;- Educate internal and external customers on self-service tools;- Identify and Implement best practices to Order-to-Cash ; document operating procedures for complex customers;- Recognize escalation trends, identify defects and root causes, follow-through to resolution, including executive-level communication;- Partner with and influence Sales, Billing, Shared Service and others to resolve defects;- Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis;- Lead and Support innovative multi-functional projects and teams;- Work across different business partners;Sao Paulo, SP, BRA- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree, or MBA- Knowledge of Tableau- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- 3+ years of business-to-business collections experience- 3+ years of controls/audit/compliance/SOX roles experience
