Technical Support Engineer

.Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos: Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You will also install and configure customer systems, as well as support the business for pre-sales activity: demos, proof-of-concepts, technical consulting, and training.In this very exciting opportunity, you will be a key member of the support team, and you will be able to work on a wide variety of missions and be given the opportunities to develop new IT skills as well getting familiar with the media measurement industry.YOUR MISSIONS:Investigate and diagnose incidents and service requests escalated by the local support colleagues across different countries, and resolve them; Deescalate situations by providing laser sharp technical analysis and solutions; Maintain customer tickets up to date with the latest status in the company ticketing system; Escalate unresolved issues to software development with comprehensive information; Works in extremely close relationship with the software development team; Provide valuable business support to win new contracts; Train the 1st level local engineers in your allocated countries; Continuously learn about our products and services and keep yourself up to date with changes, ideally by contribution to the testing of new products.YOUR PROFILE:Fluent in English (French appreciated); BSc in ComputerSciences, Engineering Degree or equivalente; Previous experience in technical support in a fast-paced environment and in using a service desk tool and ticketing system in a busy environment; Experience in software development or application testing would be beneficial; Good knowledge in several topics among Linux, LAN network, network administration, web dev, mobile application, cloud or back-end Technologies