About the Role:Inclusion Cloud, a US-based tech-centric powerhouse, champions excellence and integrity while propelling retail solutions for leading US companies to the forefront of the market through groundbreaking technology and innovation at scale. We're seeking a ServiceNow System Administration/Developer with a flair for innovation, outstanding people skills, a proven track record in delivering automation solutions, rigorous analytical abilities, and a fervent passion for transforming manual workflows into automated efficiencies using a myriad of technologies.As a pivotal member of our team, you will spearhead the administration of our company's ServiceNow instance, driving continuous enhancement and introducing new functionalities. Your collaboration with the Collaboration group (System Administration), Platform Engineering group (Automation team), and our internal customers will be crucial in managing common administrative duties and tackling complex challenges such as developing new applications, integrations, and workflows.Primary Accountabilities:Ensuring platform operability and coordinating platform upgrades for new releases.Crafting and implementing New Roles/Views/Forms/Fields/Objects/Items as necessary.Partnering with non-technical stakeholders to integrate their solution needs into ServiceNow.Enhancing and automating workflows through strategic integrations with other solutions.Overseeing deployments through DEV/TEST/PROD environments.Configuring, deploying, and providing support for new applications on the platform.Facilitating training sessions and enabling users across the company to leverage new applications and integrations.What You Bring:Bachelor's Degree in Computer Science or equivalent field experience.Minimum 3 years of experience in Customer Support and ServiceNow Administration/Development.Proficiency in RPA/Low-code platforms and REST API integrations.Familiarity with ServiceNow ITOM, CSDM 4.0, and Active Directory.(Preferred) Experience with ITIL Methodology, ServiceNow ITAM/GRC implementation/support, Workday, and Jira.Your Core Competencies:Creativity and InnovationSelf-Management and TeamworkAdaptability and Analytical ThinkingProblem-Solving SkillsProactive Collaboration and AccountabilityThe Role in Action:You will take a threefold approach: Customer Support, System Administration, and Development.Own customer requests, ensuring professional and timely responses.Participate in regular team meetings to discuss progress and share insights.Research and document requirements for platform enhancements.Manage after-hours work for implementations/integrations to ensure seamless operational continuity.Why Inclusion Cloud?Join Inclusion Cloud, where you'll drive meaningful automation and integration, transforming manual processes into automated successes. You'll have the autonomy to shape the future of our ServiceNow platform, supported by a team that values creativity, initiative, and collaboration. Dive into a role that blends customer support, system administration, and development, ensuring the seamless transition to more efficient, integrated solutions.Join Our Award-Winning TeamCelebrated in "The 2024 Global Outsourcing 100" by IAOP for outstanding achievements in global outsourcing.Named "Outsource Partner of the Year" by the Business Intelligence Group, highlighting our innovation in technology services.Awarded "Best Company Culture 2023" with a 4.8/5 stars rating by Comparably, underscoring our exceptional workplace environment.Boasting a 4.4/5 stars rating on Glassdoor, reflecting our commitment to employee satisfaction and leadership excellence.At Inclusion Cloud, you're stepping into an environment that's not just about work; it's about being part of a community that's recognized globally for its culture, innovation, and leadership.Apply Now:Ready to redefine automation and efficiency at Inclusion Cloud? We're eager to see what you bring to the table. Apply by sending your resume, cover letter, and any relevant project examples or portfolios that showcase your expertise in ServiceNow development and administration.Inclusion Cloud is dedicated to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and walks of life to join us in this exciting journey.Take the lead in transforming digital workflows with Inclusion Cloud.
