C.H Robinson is seeking a Senior Logistics Analyst to join our team. In this role you will serve as a key operational expert, ensuring that our daily operations run smoothly with an unwavering commitment to data integrity, quality, and efficiency. You'll oversee advanced tasks and ensure seamless execution of day-to-day transportation needs for both customers and carriers. If you're passionate about driving operational excellence and delivering exceptional service, we invite you to apply today and join a team that is shaping the future of logistics! DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Monitor workloads and staffing levels, ensuring daily expectations and deliverables are met Provide frontline support to operations team members, answering questions, address problems, and redirect work as needed Keep operations supervisors apprised of trends or concerns Collaborate with Account Coordinators/Managers to ensure exceptional customer service Build and maintain relationships internally and externally to achieve positive outcomes Address customer and carrier requests to ensure satisfaction and resolve issues through effective communication and alternative solutions as needed Respond to customer inquiries, provide timely updates related to exception management, and document events following SOPs and experience, escalating when necessary Understand and apply customer workflows and preferences to provide efficient solutions Validate load data accuracy and utilize data for service improvement Ensure compliance with customer TMS requirements and execute carrier offer management QUALIFICATIONS Required: High School diploma or GED At least 2 years of related C.H. Robinson experience; operations experience strongly preferred Ability to work evenings and/or weekends (select roles only) For external postings only: Minimum 3 years of call center customer service or transportation/logistics experience Preferred: Bachelor's degree from an accredited college or university Previous customer service experience in a call center or similar environment Understanding of C.H. Robinson systems and capabilities Proficient in Microsoft Office Suite of programs Values a diverse and inclusive work environment Verbal and written communication Excellent customer service orientation Self-motivated with the ability to work under limited supervision Delegation and providing direction to others Providing direct feedback to others Time management Ability to prioritize well Attention to detail and accuracy Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. Equal Opportunity and Affirmative Action Employer C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
