Sales Account Manager (South America) We would like to fill this position with someone with an individual that either has own business of which we can contract to as a full-time dedicated source to Poynting or an individual that is willing to come on as an Employee on Record but will be a fulltime dedicated resource to Poynting. Job Objectives To grow and manage a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities in the assigned region ensuring conversion rate is applied and revenue generated to reach sales targets, as well as conduct training, market research, participate in exhibitions and other marketing events, etc. Business Development Identify and grow opportunities within assigned territory Researching organizations and individuals to find new opportunities using relevant business social platforms such as etc. Conduct regular cold calling and sales Contact potential clients to establish rapport and arrange meetings Achieving new business sales targets and improving conversion rate Attend to incoming calls and or emails Follow up on incoming calls, emails and past customers to find new opportunities Discuss with potential customers as per price guidelines given, looking to maximize profits Convert leads into sales opportunities Provide Customers with indicative quotations and proposals (formal quotations and sales documentation is handled via in-house order desk located in SA) Train and transfer knowledge on products and solutions to support business partners in promoting the sales of Poynting products Ensure all administration and reporting relating to sales is completed effectively. Account Management Plan, execute and manage pipeline in line with the sales strategies for assigned portfolio as given by MD Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships within assigned portfolio Communicate with assigned customers to understand their needs and explain product value Analyze customer database to track trends and needs of customers Develop new business with existing clients, introducing new products to customers and identify opportunities within existing customer portfolio Train and transfer knowledge on products and solutions to support business partners promoting the sales of Poynting products Plan approaches and giving sales presentations as required, participate in exhibition and other events as well as promotion activities agreed to support Discuss with existing customers as per price guidelines given, looking for profitable growth Achieving Sales targets and improve conversion rate within assigned portfolio Provide Customers with indicative quotations and proposals (formal quotations and sales documentation is handled via inhouse order desk located in SA) Collaborating with internal departments to facilitate client need fulfillment Ensure all administration and reporting relating to sales is completed effectively. After Sales Services Keeping accurate records pertaining to assigned customer accounts Resolving complaints and providing inputs (where applicable) to improve processes. Provide improvement suggestions and market research to management Maintain customer retention through continued follow up Ensure all administration and reporting relating to sales is completed effectively Administration and Reporting General correspondence and administration completed accurately and timeously Email, inbox and data managed timeously and effectively Professional image maintained in all communication All reporting and feedback requirements met, and reports completed accurately and timeously, according to company requirements Adhere to departmental processes and standard operating procedures Supply statistics and information as requested Values and Conduct The Poynting brand: we value the promotion of the brand by maximising exposure of brand symbols and colours on products in marketing. We ensure our behaviour and products embody the brand with the promises outlined here. Innovation, use of MVPs and agile development methodologies are core values to create user-relevant products. We value similar methodologies to streamline internal functions and to galvanise and empower sales partners and provide creative marketing support. Fearless Initiative and Risk-Taking: We cherish bold and assertive employees and teams who dare to take initiative and embrace calculated risks. We celebrate failures as stepping stones to progress and forgive mistakes that result from genuine efforts to advance our business. Teamwork and Synergy: Vulnerability, honesty, mutual trust and integrity are nurtured and demanded as these are key drivers of team excellence. Diversity and Inclusion: We embrace diversity and strive to provide equal opportunities to all, recognizing the substantial commercial and internal benefits it unlocks. We actively eliminate biases that hinder company diversity. Global citizens: We value and take care of our environment, employees, other stakeholders and want to enrich societies around us. We welcome and immerse ourselves in different world cultures since this is key to achieving our Vision. Qualifications & Experience • Proven Track record of selling and building relationships with key accounts • An understanding of how to use social channels such as to generate leads • High degree of computer literacy • Great verbal and writing skills in English • 3 – 5 Years' experience in a similar role • A Degree or Diploma in Electrical Engineering or a related field. Languages • Must be proficient in English and Spanish. • Portuguese will be an added advantage.
