Product Support Specialist

Job TitleProduct Support SpecialistJob DescriptionThis professional will be part of our Service Innovation Team in Software for Cardiology, being our main partner in guaranteeing the product lifecycle management through Design for Service.
Your role:Lead the Service Readiness from inception to volume delivery of new products in the field, in adherence to regulatory processes for medical devices and project milestones. Work closely with cross-functional disciplines (i.e.: R&D, Product Management, Technical writers, Supply chain, Q&R), influencing development and manufacture for serviceability. Collect and prioritize the feedback from service validation and initial deployments with the Program Team and share ownership for processes and improvements within the function. From Continuous Learning to Inclusion and Diversity Committees and opportunities a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region. *Travel availability is needed
You're the right fit if: Prior experience in phase-gate processes – product development or new product introduction Strong experience in software support, troubleshooting (HL7 and Dicom) and escalation processes throughout the entire product life cycle. Bachelor's degree in engineering, Computer Science, Health Science or related discipline. Prior experience in the Medical Device or other heavily regulated industry. Knowledge or experience with Cloud Product troubleshooting will be a strong differential. About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business here. Discover our rich and exciting history here. Learn more about our purpose here. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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