Partnerships Account Manager (Fully Remote) Full-Time Partnerships Partnerships Account Manager (Fully Remote) We're on a mission to create a world where internships are guaranteed for all. We ensure learners have access to remote internship opportunities at innovative companies worldwide, regardless of their background, major, location, or career field choice. Our clients include universities, governments, foundations, and online education institutions.
$14.3million Series A fundraise announced in September 2022, with investors including Hambro Perks, Sequoia India & Surge, Arsenal Growth, Kaplan, and Ascend Vietnam VenturesRanked 20th out of 13,000 organizations to "Escape To in 2023"Featured as a Top 100 EdTech Startup by HolonIQ in 2021, 2022, and 2023Rated as a Top 50 Rising Startup by Tech in Asia in 2022Remote-first with 100+ employees across 20+ countries globallyB2B EdTech product, trusted by 100+ universities, 10,000+ interns, and 14,000+ companiesOne of the core values at VI is transparency. Therefore feel free to "try before you apply" by visiting our VI-P Guide , which includes our values, how we operate, how we build our packages, and a few other snippets of who we are!
Your Role As a Partnerships Account Manager you will provide world-class support to a growing portfolio of university partners, ensuring smooth onboarding & seamless program implementation, encouraging program adoption and success, and you wil be responsible for delivering recurring & increasing revenues through partnership renewals and expansion.
As the primary contact for your partnerships, your role will cover the full spectrum of account management and customer success.
You will be a detail-orientated "end-to-end" operator that can do both strategy AND execution (more on that later!).
We are currently looking for one Partnerships Account Manager for the Americas and one for APAC - if you are based in either location, we'd love to hear from you!
What You'll Be Doing1. Account Management (70%): Partnership Support
Manage a portfolio of university programs with a focus on client successCollaborate with partners to plan the program logistics, ensuring our systems are up-to-date to allow delivery teams to meet client expectationsLiaise with internal stakeholders at each stage of program delivery - strong communication skills are essential.Student Support and Recruitment
Work with our partners to create marketing collateral to share with students and faculty to promote programs.Deliver virtual informational sessions to faculty and studentsWork with university partners to foster relationships with participants and alumni of the program, growing the number of global ambassadors at partner universitiesMarketing and Communications
Work with digital teams and marketing colleagues to create co-branded marketing materials for custom programsSupport thought-leadership and development delivering webinars and sessions about Virtual InternshipsProgram Reporting
Work within our CRM, our new tech platform, and with the Company Experience team to deliver high-quality reports to all partners on a set or ad hoc basisConduct thorough evaluations of each program following their closeCreate post-program reports with the aim of renewing and growing our partnerships with clientsContract Renewals and Expansion (Growth)
Ensure sustainable growth within your client base, expanding programs to new faculty or departments. KPIs are structured around expansions and growth.Work to build a working relationship with your university contacts to build a stronger and more targeted recruitment pipeline to drive interest in our programsEnsure positive program support to build contract renewals which will require contract negotiations and renewal of program fees and inclusionsConference Attendance and Planning
Attend in-person and virtual conferences as well as supporting the submission of session proposals with partnersAssist entire Partnerships teams in preparing for conferences3. General Tasks (10%): Market research - ensuring we are always in the know about the market, market trends and sector insightsData management in our CRM systemsSupport of Partnerships team on global projectsWho Are We Looking ForYour Attributes You are highly organized. Working remotely requires an additional layer of organization, while working across all timezones can require focus and strong planning skills.You can communicate effectively. You will need exceptional written and spoken English and you'll be able to effortlessly adapt tone and message to both internal and external stakeholders of all backgrounds in a virtual mode.Up for a challenge. We'll give you as much responsibility as you can handle, as soon as you're ready.You are results driven. You'll have a results-oriented mindset while keeping customer satisfaction as your top priorityYou are proactive and resourceful. You don't like hanging around waiting for things to happen - you get out there and make things happen! Taking initiative and utilizing creative problem-solving will be a must for all aspects of support.You are passionate. You are interested in all things 'employability' and you want to support our partners to enhance student employability and career outcomes!You are adaptable. Each day may bring a variety of tasks and challenges your way, but you will be able to take each challenge with a new perspective to increase success.Your Experience 3+ years of Partnerships and/or Key Account Management experienceExperience in working with external clients and translating complex information to an internal audience - and vice versa.Demonstrable experience in developing strong partnerships to meet business objectives and KPIsComfortable performing data analysis and making decisions based on the resultsProactive self-starter with excellent time management and organizational skillsStrong communication skills with the ability to effectively influence internal and external stakeholders Virtual Internships Perks and BenefitsRemote-First: We're a remote-first business so you will receive a Work From Home Budget depending on your location. If you're based in Vietnam, we also have an HCMC office you can work from.Flexible Working Hours: Start earlier, leave earlier, take a shorter lunch, or leave later, it's totally up to you.Annual Leave: Wherever you are in the world, you'll get 25 days of paid annual leave per year, plus bank holidays and 5 sick days.Life Event Leave: There are moments in life where your life responsibility is a higher priority than work (e.g. moving house, your best friend getting married, your sister having a baby) therefore, you'll get 5 days of paid life-event leave to support these occasions. You also get a day off on your birthday. This is in addition to your Annual Leave.Flexible VIer Budget: You'll receive a flexible budget of $1,000 per year that you can use on but not limited to your work setup, personal wellness, or professional development.Tech: New joiners receive either a Windows or Mac company laptop depending on the role.Equality & DiversityVirtual Internships is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure all applicants are treated equally and fairly throughout our recruitment process.
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