ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.Why Join Us:Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. About the Team: Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. As a Market Analyst for our Safety and Integrity (S&I) team, you will work to keep TikTok safe by improving our ability to address emerging market risks and escalations, discovering unknown risks, and proactively removing bad content. Market Analysts will provide critical market-level analysis and understanding so that S&I can increase its impact, drive more strategic direction, and improve transparency within and outside of T&S. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. Responsibilities:- Driving improvements to key metrics by performing routine analysis of content and market health data to improve topline metrics. These analyses may include: a) Collection of suspected bad cases reported to S&I; b) Evaluating market-level trends and insights; c) Understanding region UX, as well as gaps in our moderation, model, keywords and discoverability;- Working cross-functionally to increase our ability to mitigate and reduce the impact of emerging risks within Brazil;- Partner with Trust and Safety teams to identify gaps, find high-impact opportunities to improve processes, and work collaboratively to tackle them;- Take enforcement actions, perform proactive sweeps, and remove bad trends;- Develop and own projects with support from Safety & Integrity colleagues to improve safety on TikTok. Minimum Qualifications:- Previous work experience in Trust and Safety / Online Safety / Content Moderation or related industries;- Experience with analyzing data and working with policy teams;- Experience with Root Cause Analysis and reporting;- Team player and ability to collaborate with different teams;- Proficient in Excel / G Sheets;- Basic Project Management skills- Mandatory English professional proficiency. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
