Lifestyle Manager Premium - Concierge

Key ResponsibilitiesDeal with member enquiries in an inspiring manner, to encourage appropriate future use of serviceProfessionally onboard members to Ten, tailor to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the serviceUnderstand and record member preferences, enabling each interaction with the member to be personalised and build instant rapport by phone, chat, WhatsApp and e-mailResponsible for all KPIS and the success of our main metrics achievementRequirementsSkills and QualificationsPreferably experience in luxury services as a UHNW travel consultantAttending higher education in Tourism or related areasGood verbal and written communication skillsGood sense of empathy and ability to connect with members quickly - Member FocusEngage with Ten's culture, where professionals care about the service we offerIntermediate/Advanced English / Native PortugueseCommitment to Diversity We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.