Hybrid (business consultant & account manager) – KwaZulu-NatalMain purpose of positionThe development of business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future/potential customers.
Key performance areasConsult, negotiate and make progress on deals across all four products to the point of signing with decision makers/business ownersSource viable opportunities to promote the Connect Group Offering to secure required daily/ weekly / monthly quote output and build a solid pipeline of opportunities with business owners/decision makersFocus on securing meetings (confirmed with the decision makers) where the business is currently in the market for a cash management solutionFocus on securing meetings (confirmed with the decision makers) that is currently in contract with a competitor and should form part of your future dated pipelineStrive to understand your prospects business requirements to effectively provide the correct Connected solution and negotiate past objectionsSell our end-to-end solution and the benefits thereofBuild up a healthy pipeline of opportunity on the CRM system (core suite)Bring in new business to exceed daily / weekly / monthly/quarterly and annual targets agreed to across Card Connect, Kazang Connect, Capital Connect and Cash Connect.Manage & retain relationships with key industry influencersGrow one's available opportunities via referral business events/tradeshowsUnderstand the Connect Group offering fully to best consult with your prospect base and ensure maximum client satisfaction once the client is converted.Assist in transferring the relationship post installation to the Account Manager/Hybrid managing the customer thereafterManage prospects expectation post signing up a Connected Product.Manage all activity and reporting via core suite and report server daily to effectively manage and secure your prospect baseManaging and actioning ongoing promotions/campaigns/strategic decisions throughout the prospect baseKeep the prospect base appraised of any changes or new product development/services within Connect Group.Conduct monthly site visits of your current month's tiersMaintain an accurate customer data base and call cycleADHOC request as and when requiredManage the customer portfolio allocated to you by ensuring:Manage declared BTV to Actual BTV processed monthly/quarterly/annuallyManage customers not utilizing device and try reducing to a fully active portfolioLimit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sitesRenewal negotiations to begin @12 months remaining on the current contractKeep the customer appraised of any changes or new product developments and servicesSettlement process is understood, and client is trained on instant access and online client portal, WebfloWorking with Finance on any escalated queries that they require assistance with.Feedback and quick resolution to customer queries acknowledgement of email within 24 hours and resolution within 48 hoursTraining and upskilling of new and existing customers on an ongoing basisTrain the client on the current escalation process on the below: Technical issues CIT escalations Settlement/Recon Queries Contact Centre Support Contact Centre WhatsApp support #J-18808-Ljbffr
