Customer Support Agent (Brazil)

Reports to: Customer Support Team Leader Salary: €10.000 per year Summary of Responsibilities Working closely with other departments to handle customer queries. Providing the best possible answers and solutions tothe customers (via emails and live chat). Communicating effectively and efficiently with players and colleagues to ensure delivery of business objectives and targets. Working 24/7 shift pattern. Meeting personal/customer support team targets. Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution Keeping records of customer interactions, processing customer accounts and filing document. Following communication procedures, guidelines and policies. Identifying and assessing customers' needs to achieve satisfaction. Person Specification Professional level in Brazilian Portuguese (verbal and written) iGaming experience Excellent communication skills Customer oriented Intermediate skills in Microsoft Tools (Excel, Word, Power Point) Ability to work under pressure Self-Motivated Team player