Customer Success Manager

About the Job Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text reply – no fuss, no hassle. That's what we're all about.
We're currently seeking a Customer Success Specialist to join our team. If you're passionate about simplifying payments and delivering exceptional customer experiences, you've come to the right place.
Your Mission: Dive deep into understanding our customers' needs and help them achieve their business objectives. Become an expert in our product and guide customers to maximize its value. Collaborate with the Head of Customer Success and our CEO to establish goals and KPIs. Develop compelling campaigns and strategies that drive revenue for our customers. Proactively engage with customers to prevent churn and identify opportunities for growth. Identify and capitalize on opportunities to expand customer usage of our platform. You're the One if: You have 1-2 years of experience in sales, digital marketing, customer success, or consulting, with a preference for startup experience. You excel at organization, attention to detail, and execution, even in chaotic environments. Bonus points if you have familiarity with JSON or demonstrate a quick aptitude for learning technical concepts. You're adept at working autonomously, taking initiative, and making sound decisions. You're passionate about helping small and medium-sized businesses solve their challenges through attentive listening and problem-solving. Competitive salary based on experience and performance. (Salary Range: R$429,600 to R$590,700 per year) Stock options in a fast-growing startup. Comprehensive health, dental, and vision insurance plans. Flexible work hours and the option for remote work. Generous vacation and paid time off policy. Opportunities for career growth and professional development. Dynamic and inclusive company culture with regular team events and activities. Ready to join us in simplifying payments and shaping the future of retail, one text at a time? Apply now and let's make a difference together!

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