About TrinioTrinio's mission is to create new experiences and technologies that empower merchants to build better and lasting relationships directly with their clients . Our "headless" and "white label" checkout infrastructure is secure, fully customizable and intelligent, taking advantage of our powerful insights on shopping habits and fraud prevention. We want to change the paradigm of how online purchases are made in a market that loses billions of Reais in GMV every year due to bad shopping experiences!The company was founded in 2022 by two Wharton MBAs and 2nd and 3rd time founders. Our CEO is a software engineer with +15 years experience in programming and developing technological products. We're backed by prominent American, European and local Investment Funds as well as strategic angel investors. Our highly talented team comes from different industries and expertises, having worked in companies such as VTEX, Adyen, Nubank, Arquivei, Cortex, Wework, Vanguard, Avenue, Modal and many others. Our Culture and ValuesWe believe that to achieve our goals it's imperative to have an inclusive and strong culture. Trinio's core product is deep tech and to achieve success we are fully committed to building a talented, technically and intellectually curious team who is aligned with our core values, which are:Thoughts inspire innovation - Science makes it realBuilding experiences, not products. For everyoneFast-paced commitment and executionFrictionless & constructive communication? Main activitiesLead Customer Success process at TrinioBe the focal point to deliver excellence in Customer Success & retentionHandle weekly meetings with all current clientsMonitor Product performance & be "the voice of the customer" internallyWork together with Product & Tech teams on a daily basisDevelop new business opportunities: Introduce Trinio to potential new customers & explore new partnershipsSuggest better ways to do things?Experience and skill-setGeneralist profileEcommerce expertise (at least 2/3 years working in the space)Experience in CX and/or Sales in Tech B2B Saas companiesAt least 2/3 years of experience in managing business relationships with mid/large accountsProactive, Extrovert and easy-going personInterested in developing skills and knowledge in Business DevelopmentYou'll be ahead of other candidates if you (either/or):Already have experience with E-commerce & OmnichannelHave experience in Business Development for Tech companiesHave a Farmer/Hunter mixed experienceHave current relationship/networking with E-commerce potential clientsLike to work in a versatile, agile & friendly environmentWorked or like to work at a fast-paced startup or scale-up What we expect from youExcel in a horizontal environmentTreat our customers as familyHave proactive and hands-on attitudeCollaborative & humble spiritKnowing how to deal with uncertainty (we're a fast-paced growing start-up)Analytical - like numbers and use them for decision makingPraise and help us foster a fun & healthy working environment Benefits and locations Competitive cash compAggressive Stock option planHealth insurancePaid vacationBenefits for home officePaid Off-Site events with the whole teamRemote first: Office in Rio de Janeiro for those who want to go! Also, our co-working program allows our employees to use over 400 locations nationwide.Flexible vacation policyHow to ApplyDoes this position sound like a good fit? Email us at ****** this role's title in your subject line (it'll help us to sort through the emails).Send along links that best showcase the relevant things you've built and done.
