After Sales Engineer

Your main missions will be:
-Ensure technical monitoring of the offering, report actions and updates to dealers and users of our guidance solutions.
-Compile data, feed databases and ensure the development of our clients and partners.
-Conduct training sessions, shows or open days and ensure the update of technical and documentary materials.
Your detailed missions will be:
-Resolve queries from dealers regarding product installation, use, calibration and operation through telephone or written contact and/or remote or on-site assistance.
-Sort out common customer problems and report these to the R&D team for analysis and resolution.
-Collect feedback on product usage settings and new market demands for continuous improvement.
-Enrich and ensure updates to different technical supports and user manuals, installation instructions, ensure FAQs or chat follow-ups.
-Provide product training to dealers.
-Assist the R&D SVEA team in conducting field tests of new products or features.
Requirements:
-Experience of 2 years in agriculture or livestock industry would be appreciated.
-Regular travel in national is necessary.
-Good communicator and open-minded.
-Professional proficiency in English is preferred to ensure exchanges with members from HQ.
-This role could offer flexible location.