Ito Svc Delivery Cons I

Ito Svc Delivery Cons I
Empresa:

Dxc Technology


Ito Svc Delivery Cons I

Detalhes da Vaga

· Job Description:

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer’s location when required/justified.

Responsibilities:

· Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
· Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:

· Resolve routine in-scope technical incidents independently.
· Work with team members to resolve more complex incidents.

Change Management/ Implementation:
· Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.

Patch and Security Management:

· Apply patch and security changes per policy.

Configuration Management:
· Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design:

· Understands the company's solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.

Quality:
· Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

Project Management:

· Participate in customer and internal projects, including transformation.
· Customer Relationship Management:
· Set expectations with customers and/or internal businesses/end users within defined parameters.
Teamwork:

· Work as part of a team, which may be virtual and/or global.

Education and Experience Required:

· Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
· May hold entry-level certification(s) in work field.
· Experience with Bachelor's degree

Knowledge and Skills:
Typical skills include:

· (developing) understanding of technology in direct responsibility.
· (developing) General understanding of related technologies.
· (developing) Customer Service.
· (developing) Project Management .


Fonte: Neuvoo1_Ppc


Área:

Requisitos

Analista de produto vidros

Irá atuar com atividades de desenvolvimento ou validação de produto ligadas ao perímetro de Ouvrants, Serrure e Vitrage, garantir o desenvolvimento de peças do...


Soditech - São Paulo

Publicado há 24 dias

Operador de logística iii

Irá ser responsável por fornecer todos os recursos para a execução das atividades da empresa, bem como transporte, materiais, armazenamento de mercadorias...


Gp Trabalho Temporario - Rio Grande do Sul

Publicado há 24 dias

Professor de programa aprendiz

Irá ministrar aulas para jovens, anos do programa Jovem Aprendiz A combinar. Efetivo (CLT) A combinar Porto Alegre - RS


Integrar Rs - Rio Grande do Sul

Publicado há 24 dias

Estágio em analise e desenvolvimento de sistemas

auxiliará na programação de sites, em etapas do banco de dados e apoio em demais atividades de programação. Segunda à sexta - 7h às 13h ou 13h às 19h com...


Estágio Sul Recursos Humanos - Rio Grande do Sul

Publicado há 24 dias