Excis is a global IT services company delivering top-notch technology solutions and support. Join us as a Desktop Support Technician and play a key role in supporting end-users and ensuring seamless IT operations. Job Summary: As a Desktop Support Technician , you'll resolve technical issues and provide hands-on support to employees, ensuring they have the tools needed to succeed. Key Responsibilities: Provide technical support for computers, mobile devices, and peripherals. Troubleshoot hardware, software, and network issues. Manage Active Directory accounts, including setups and password resets. Configure and deploy systems using SCCM. Create and manage Group Policies (GPOs). Perform routine system maintenance and updates. Document solutions and create guides for common issues. Ensure high customer satisfaction by resolving concerns promptly. Required Skills: Experience as a Desktop Support Technician or similar role. Strong knowledge of Windows OS and Microsoft Office. Proficiency in Active Directory, SCCM, and GPOs. Basic networking knowledge (TCP/IP, DNS, DHCP). Excellent problem-solving and customer service skills. Ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications like CompTIA A+, Network+, or Microsoft certifications. Experience with Microsoft 365 and cloud apps. Knowledge of ITIL processes. Locations: Rodovia Br 407, S/No., KM 123, Joao de Deus, Petrolina - PE - CEP 56.314.520 Rua Francisco Sobania, 1.395 Bairro CIC - Curitiba - PR CEP 81460-130 Rodovia BR 324 Sentido Feira de Santana, S/No Centro Industrial Subae - Nucleo Limoeiro Feira de Santana - BA CEP 44096-496 Rodovia Presidente, Dutra, Km 219, S/n, Sao Roque, Guarulhos - SP Rua Sorocaba 1.722 Bairro Cruz das Almas - Itu SP CEP 13310-902 Rua Jaime Ribeiro Wright, 1.200 Itaquera - Sao Paulo - SP CEP 08260-070 Rod PE 60 - ZI 03 - Gleba Oeste S/N 54590-000 Cabo de Santo Agostinho ROD BR 101, KM 118 ITAPORANGA D'AJUDA SE, BR 49120-000 Sergipe Rua Equador 2300, CEP 35701-970 Bairro Santa Rita Sete Lagoas - MG Avenida Independencia 417 Bairro Iporanga - Sorocaba - SP CEP 18087-101 What We Offer: Collaborative work environment. Opportunities for growth and learning. Competitive salary and benefits. Access to innovative technologies and projects. How to Apply: If you're passionate about technology and ready to make an impact, apply now to join Excis and grow your career with us.