HR Assistant and BenefitsApply your talent and skills to help leading companies improve everyday life. Who We AreCognizant (Nasdaq-100: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at: . What You Will Do:Employee Services Advisor role supports with managing employee queries and administration for support of HR processes and routines with a focus on benefits in Portuguese and Spanish languages for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records. Key Responsibilities: Manage employee queries received through Workday Help and employee data change transactions into Workday HCMManage recruitment and post recruitment employee activities Meet SLA's around Timeliness and QualityHas good communication skills to be able to respond to employees' queries through tickets, chatsCreate and SOP and detailed FAQ's around the AS-IS and To-BE benefits process Follow compliance and quality guidelines to ensure correct information is provided for all queries.Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined processEscalate high priority cases for immediate intervention Preferred experience: Experience in SPE roles Workday HRM experienceExperience and sound understanding of the Talent Acquisition, HR processes with experience in managing employee queries and transactions.Passion for delivering great employee experience.Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage. Strong problem-solving skills, ability to manage conflict and attention to detailNeed to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transactionFluent in Spanish Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide.Ongoing support and funding with training and development plans.A highly competitive benefits and salary package.Opportunity to work for leading global companies. Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Apr 01 2024
