This is a PJ contractor position based out in Brazil. Please submit your CV in the English LanguageOVERVIEW:We are looking for a Customer Operations Specialist to join our Customer Strategy department.As a Customer Operations Specialist, you will have the opportunity to help us support and analyze our operations across 1,200+ customers, including a wide range of sizes and verticals. You will interface with leadership and individual contributors on our Customer Strategy team.REQUIREMENTS:2+ years with operations experience (Customer Strategy focus preferred)CRM experience (Salesforce) preferredMicrosoft Office proficiency**English proficiency required—must be able to speak and write in the language fluently ...If you reached this point, we hope you're feeling excited about the job description. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Quartile's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes!WHO YOU ARE:This is a mid-level position; the ideal candidate is looking to continue their career in operations or the digital marketing/ecommerce industry.A strong communicator capable of interfacing internally with Customer Strategy stakeholders of different levelsOrganized and capable of juggling many tasks with varying time sensitive due dates Quick to adapt when new processes are created or updatedPositive and upbeat attitude, even when faced with challenging moments or feedbackWHAT YOU'LL DO:As a Customer Operations Specialist on our Customer Strategy team, you will:Support the Customer Journey process by monitoring accounts' progress from stage to stage and communicating with the respective CS teams working on the accounts.Coordinate meeting times with stakeholders to discuss accounts at prescribed intervalsCurate the agenda and communicate to stakeholders prior to scheduled customer journey-related meetingsCollect and organize account-level information for presentation during customer journey-related meetingsMaintain CRM records reflecting details discussed in meetings and next stepsFollow up with internal stakeholders to ensure implementation of tasksBENEFITS:Flexible Schedule Fully remote work The opportunity to join an international teamWHO WE ARE:Quartile's A.I.-powered Advertising Optimization Platform helps sellers and brand owners maximize their potential on Amazon and other marketplaces, Google, and social media. Quartile uses proprietary A.I. technology to optimize profitability with a hybrid SaaS interface and a consultative level of services. Thousands of sellers worldwide trust Quartile's full-funnel optimization approach to unlock the full potential of their selling and advertising on leading e-commerce platforms. Our team of performance marketing pros collaborates with our customers to ensure our approach and technology remain aligned to their businesses and goals.Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.
