**Customer Experience Executive -**_ _**Protect Group****Location**:Rio De Janeiro (Brazil)**Contract**: Permanent, Full-Time**Hours**:Sunday 9am - 4pm / Monday - Thursday 8am - 6pm (Friday + Saturday days off) OR Tuesday - Friday 8am - 6pm / Saturday 9am - 4pm (Sunday and Monday off)**Language requirements**: Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial.**Role Description**Protect Group is a business founded by an ambitious entrepreneur James and a highly experienced and successful entrepreneur and investor David. Protect Group is transitioning from start up to scale up with rapid growth over the past 24 months, so it's a very exciting time to become involved - we're already selling in 60+ countries from 14 global locations! We are now expanding our Customer Experience team in Rio De Janeiro.In terms of what we do, we provide Membership Programmes that operate a variety of benefits centred around the distribution of Event Protection and Refund Protection. In the Event, Transport, Travel, Accommodation and Sports sectors worldwide.- 'Protect People'_ are individuals bursting with talent, ambition, commitment and love; we at Protect are a family of friends with a shared dream. This is not a job, it's a life and a very enjoyable one at that, you will love the people you work with, care about what you do and have the opportunity to play a key role in the business supporting our customers throughout the refund process. At Protect it's the people that make the difference and this is everything.**General Duties**:- Monitoring customer enquiries, checking details and responding appropriately.- Handling customer complaints or issues, escalating to the Customer Experience Manager when required.- Liaising with internal departments to route customer enquiries to the right team.- Maintaining a professional and polite tone in all communications.**Required Skills and Experience**:- Experience in customer focused positions.- Fluent English is a requirement of the role.- Essential to have the ability to balance human and commercial considerations.- Accuracy and attention to detail.- Excellent communication skills (written and verbal) in all fluent languages.- Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work.- Well organised with previous experience using CRM systems.- Personable, able to build a good rapport.- A real hunger and willingness to learn, not afraid to ask questions.- Committed.- Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.**Beneficial Skills and Experience**:- Previous case handling experience.- Fluency in languages in addition to English**How to Apply**If you live and breathe what you do and recognise yourself as a _Protect Person_ then submit your latest CV and let us know what you can bring to Protect!
