Customer Experience And Outreach Coordinator

Job Description:We are looking for a dynamic and versatile Customer Experience and Outreach Coordinator to join our team. As a key member, you will play a crucial role in ensuring a positive customer experience and expanding our outreach efforts.

Responsibilities:

Customer Experience:Address user queries and concerns through various communication channels (email, chat, social media).Provide timely and effective resolutions to customer issues, fostering a positive and supportive user experience.Collaborate with internal teams to continuously improve customer support processes.Craft engaging and informative messages for users and influencers, maintaining a consistent brand voice.Collaborate with the marketing team to align messaging with overall brand and campaign strategies.

Outreach and Influencer Engagement:Plan and execute messaging-based campaigns to enhance user engagement and brand visibility.Identify and connect with influencers in the industry to promote our products/services.Develop and maintain relationships with influencers to maximize outreach and brand advocacy.

Analytics and Reporting:Track and analyze customer interactions and outreach campaigns, providing insights for continuous improvement.Monitor user feedback and adjust outreach strategies accordingly.

Requirements:Experience in customer support or a related field.Strong communication skills in English in both written and verbal formats.Familiarity with influencer outreach strategies and social media platforms.Ability to adapt to a fast-paced environment and handle multiple responsibilities.Proficient in basic analytics tools and reporting.Should be open for frequent communications with the team.Remote work experience is a plus

Preferred Qualifications:Experience in executing messaging-based campaigns.Knowledge of customer support tools and platforms.Familiarity with influencer marketing trends.

Compensation-

200-500 USD