Position: Community Support SpecialistOur Story:Founded by Nuseir Yassin from Nas Daily (65 million followers on social media), the Nas Company is home to Nas Academy and Nas.io."Nas" means "people" and it has been the foundation of our mission: Bring People Together.People can do more together. People can find friends, mentors, and accountability partners within a community. At Nas Company, we have the data to support this: with over 100K communities.And communities today have transformed far beyond the traditional concept of a community. However there is a clear need for these community to be sustainable that is why we are here to help these people own, grow and monetize their communities.Nas.io is building products for people to have a trustworthy and internationally recognized place to start and manage their own community businesses by selling digital products, hosting events, launching memberships or even doing sponsored collaborations with an audience they own.As a company, we've successfully built communities over and over again – and now, we are building tools and integrations that will allow other people to build communities faster than ever before.Explore more : https://nas.ioWork Scope:Are you an enthusiastic individual with a passion for technology and community engagement? Nas.io is on the lookout for a dedicated Community Support Specialist to join our dynamic team. As a pivotal member of our Community Support Team, you will be instrumental in ensuring the satisfaction and success of our users.Roles & Responsibilities:Subject Matter Expertise:Develop an in-depth understanding of Nas.io products and services.Proactively address and manage community concerns, providing insights to enhance user experience.Support Coverage Commitment:Willing to work on shifting schedules, holidays and graveyard shiftsChannel Management:Effectively manage support channels during assigned shifts.Performance Metrics:Meet and exceed individual targets for resolution time, open aging, CSAT, and other relevant metrics.Knowledge Contribution:Contribute valuable insights and solutions to Nas.io Community Support Team's knowledge base.Collaborate in the creation of help center articles addressing known issues.Ad Hoc Tasks:Assist in calendar management for community events, ensuring seamless coordination.Support the Engagement team in events booking/moderations for Community Builders sessions.Undertake additional tasks related to business KPIs assigned by immediate leads.Hours Required:40 working hours per week (9 hours per day shift, inclusive of 1 hour break)Expected to cover shifts during weekends or holidays if neededQualifications:Excellent communication and interpersonal skills, with the ability to empathize and connect with users.Strong problem-solving abilities and attention to detail.Previous experience in community support or related roles is advantageous.Tech-savvy with a quick learning curve, staying updated on Nas.io products and industry trends.Bilingual proficiency required: Ability to communicate clearly in English and Español/ Portugues(Both Oral and Written)How to Apply:Please apply here directly and we'll get in touchNote: We are hiring one Spanish and one Portuguese Speaking, please check the other posting if you only speak Spanish.
